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Terms & Conditions


The customer's attention is drawn in particular to the provisions of clause 9.

1. INTERPRETATION

1.1 Definitions.

Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.

Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 11.4.

Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions and the Order.

Customer: the person or firm who purchases the Goods from the Supplier.

Force Majeure Event: an event or circumstance beyond a party's reasonable control.

Goods: the goods (or any part of them) as set out in the Order.

Order: the Customer's order for the Goods, as set out in the Customer's purchase order form, the Customer's written acceptance of the Supplier's quotation, or overleaf, as the case may be, or from the Customer’s oral instruction.

Specification: any specification for the Goods that is stated on the Order.

Supplier: Upgrade Bikes Limited whose registered office is at Amelia House, Crescent road, Worthing, West Sussex, BN11 1QR (registered in England and Wales with company number 04608351).

1.2 Interpretation:

(a) a reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.


(b) any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.


(c) a reference to writing or written includes emails.



2. BASIS OF CONTRACT & ORDER PROCESS

2.1 These Conditions set out the general terms that will apply to the Contract. These Conditions and each Order together constitute the Contract. The Order will set out the details of the Goods to be provided by the Supplier to the Customer. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2 Each Order shall be deemed to be a separate offer by the Customer to buy Goods on the terms of this agreement, which the Supplier shall be free to accept or decline at its absolute discretion. No Order shall be deemed to be accepted by the Supplier except in accordance with clause 2.3.or (if earlier) the Supplier delivers the Order to the Customer. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification are complete and accurate.

2.3 The Order shall only be deemed to be accepted when:

(a) the Supplier issues a written acceptance of the Order or part of the Order; or

(b) the Supplier provides verbal acceptance of the Order or part of the Order; at which point the Contract shall come into existence.


2.4 In the case of Orders placed online using the Supplier’s website, this acceptance will take place in accordance with clause 2.8(vi) below. The Contract will commence on the date the Order is accepted by the Supplier and shall continue unless terminated in accordance with these Conditions.


2.5 The Customer waives any right it might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the Customer that is inconsistent with these Conditions.

2.6 Any samples, drawings, descriptive matter or advertising produced by the Supplier and any descriptions or illustrations contained in the Supplier's catalogues, brochures or on the Supplier’s website are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the Contract nor have any contractual force.

2.7 A price list for the Goods given by the Supplier shall not constitute an offer. Price lists may be updated and the prices in the price list shall only be valid for the current price list period.

2.8 To place an Order on the Supplier’s website the Customer must take the following steps:

(i) Add the goods that wish to be purchased to the shopping cart, and then proceed to the checkout.


(ii) Where the Customer is new, the Customer must obtain login details from the Supplier’s office by contacting the office by telephone or email Monday to Friday 9am to 5:30pm and log in.


(iii) Existing Customers, must enter their login details.


(iv) Once the Customer is logged in, they must confirm the Order and agreement to this Contract.


(v) In respect of payment being made by the Customer for online orders the Customer will either:


(A) be transferred to the Sagepay website, at which point Sagepay will handle the payment; or


(B) make payment in accordance with any agreed upon credit account and the payment terms of that credit account.


(vi) The Supplier will then send an initial acknowledgement to the Customer and once the Supplier has checked whether they can meet the Order will send the Customer:


(A) an Order confirmation (at which point the Order shall be deemed to have been accepted as per clause 2.3); or


(B) confirmation that the Supplier will be able to fulfil part of the Order (at which point the Order shall be deemed to have been accepted as per clause 2.3); or


(C) a confirmation of despatch (at which point the Order shall be deemed to have been accepted as per clause 2.3); or


(D) the Customer will receive confirmation by email from the Supplier that the Supplier is unable to meet the Order.



3. GOODS & TERRITORY

3.1 The Goods are described in the Supplier's catalogue or on the Supplier’s website.

3.2 The Supplier reserves the right to amend the specification of the Goods, without notice, if required by any applicable statutory or regulatory requirements.

3.3 The Supplier sells the Goods to the Customer for resale in the United Kingdom and Republic of Ireland only unless the Supplier allows the Customer to resell in any further territories which shall be set out in the Order or such other territory as the parties may agree.

3.4 The Supplier reserves the right to amend or restrict the agreed upon resale territory at any time by giving one months’ notice in writing to the Customer.

4. DELIVERY

4.1 The Supplier shall ensure that each delivery of the Goods is accompanied by a delivery note that shows the date of the Order, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable) and special storage instructions (if any).

4.2 The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location).

4.3 Delivery is completed on the completion of unloading of the Goods at the Delivery Location.

4.4 Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.5 If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.6 If the Customer fails to take delivery of the Goods within three Business Days of the Supplier notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or the Supplier's failure to comply with its obligations under the Contract:

(a) delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day after the day on which the Supplier notified the Customer that the Goods were ready; and

(b) the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).

4.7 If 10 (ten) Business Days after the day on which the Supplier notified the Customer that the Goods were ready for delivery the Customer has not taken delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.

4.8 The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

5. QUALITY

5.1 The Supplier warrants that on delivery the Goods shall:

(a) conform in all material respects with their description; and


(b) be free from material defects in design, material and workmanship; and


(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).


5.2 Subject to clause 5.3, if:

(a) the Customer gives notice in writing to the Supplier within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1;


(b) the Supplier is given a reasonable opportunity of examining such Goods; and


(c) the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Customer's cost, the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

5.3 The Supplier shall not be liable for the Goods' failure to comply with the warranty set out in clause 5.1 in any of the following events:

(a) the Customer makes any further use of such Goods after giving notice in accordance with clause 5.2;


(b) the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;


(c) the defect arises as a result of the Supplier following any Specification supplied by the Customer;


(d) the Customer alters or repairs such Goods without the written consent of the Supplier;


(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or


(f) the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.


5.4 Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 5.1.

5.5 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

5.6 These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.

5.7 The Customer shall in their dealing of and resale of the Goods:

(a) agree to uphold the integrity, reputation and value of the brands sold by the Supplier; and


(b) clearly state the product year of the models in any internet advertising so as not to mislead consumers.



6. TITLE AND RISK

6.1 The risk in the Goods shall pass to the Customer on completion of delivery.

6.2 Title to the Goods shall not pass to the Customer until the earlier of:

(a) the Supplier receives payment in full (in cash or cleared funds) for the Goods and any other goods that the Supplier has supplied to the Customer in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums; and


(b) the Customer resells the Goods, in which case title to the Goods shall pass to the Customer at the time specified in clause 6.4.


6.3 Until title to the Goods has passed to the Customer, the Customer shall:

(a) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier's property;


(b) not remove, deface or obscure any identifying mark, or packaging on or relating to the Goods;


(c) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;


(d) notify the Supplier immediately if it becomes subject to any of the events listed in clause 8.1; and


(e) give the Supplier such information relating to the Goods as the Supplier may require from time to time.


6.4 Subject to clause 6.5, the Customer may resell or use the Goods in the ordinary course of its business (but not otherwise) before the Supplier receives payment for the Goods. However, if the Customer resells the Goods before that time:

(a) it does so as principal and not as the Supplier’s agent; and


(b) title to the Goods shall pass from the Supplier to the Customer immediately before the time at which resale by the Customer occurs.


6.5 If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 8.1, then, without limiting any other right or remedy the Supplier may have:

(a) the Customer's right to resell the Goods or use them in the ordinary course of its business ceases immediately; and


(b) the Supplier may at any time:


(i) require the Customer to deliver up all Goods in its possession that have not been resold, or irrevocably incorporated into another product; and


(ii) if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.



7. PRICE AND PAYMENT

7.1 The price of the Goods shall be the price set out in the Order, or, if no price is quoted, the price set out in the Supplier's published price list in force as at the date of delivery.

7.2 The Supplier may, by giving notice to the Customer at any time before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:

(a) any factor beyond the Supplier's control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);


(b) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or


(c) any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate or accurate information or instructions.


7.3 The price of the Goods:

(a) excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to the Supplier at the prevailing rate, subject to the receipt of a valid VAT invoice; and


(b) excludes the costs and charges of transport of the Goods, which shall be invoiced to the Customer.


7.4 The Supplier may invoice the Customer for the Goods on or at any time after dispatch of the Goods by the Supplier to the Customer.

7.5 The Customer shall pay the invoice in full and in cleared funds within 30 days of the date of the invoice or any other time frame agreed between the parties. Payment shall be made to the bank account nominated in writing by the Supplier. Time for payment is of the essence.

7.6 If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 4% per annum above HSBC's base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.

7.7 The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). The Supplier may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.

8. TERMINATION

8.1 Without limiting its other rights or remedies, the Supplier may terminate this Contract with immediate effect by giving written notice to the Customer if:

(a) the Customer commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 7 days of that party being notified in writing to do so;


(b) the Customer takes any step or action in connection with its entering administration (including a pre-pack administration), provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;


(c) the Customer suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business;


(d) the Customer's financial position deteriorates to such an extent that in the Supplier's opinion the Customer's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy;


(e) the Customer fails any credit check conducted by the Supplier; or


(f) the Customer is subject to a Change of Control. A Change of Control occurs if a person who controls any body corporate ceases to do so or if another person acquires Control of it and Control shall mean in relation to a body corporate, the power of a person to secure that the affairs of the body corporate are conducted in accordance with the wishes of that person by means of the holding of shares, or the possession of voting power, in or in relation to that or any other body corporate or as a result of any powers conferred by the articles of association or any other document regulating that or any other body corporate.


8.2 Without limiting its other rights or remedies, the Supplier may suspend provision of the Goods under the Contract or any other contract between the Customer and the Supplier if the Customer becomes subject to any of the events listed in clause 8.1(a) to clause 8.1(d), or the Supplier reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.

8.3 Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment and remains in default not less than 14 days after being notified in writing to make such payment.

8.4 On termination of the Contract for any reason the Customer shall immediately pay to the Supplier all of the Supplier's outstanding unpaid invoices and interest.

8.5 Termination of the Contract shall not affect any of the parties' rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of this Contract that existed at or before the date of termination.

8.6 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

9. LIMITATION OF LIABILITY

9.1 Nothing in these Conditions shall limit or exclude the Supplier's liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);


(b) fraud or fraudulent misrepresentation;


(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or


(d) any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.


9.2 Subject to clause 9.1:

(a) the Supplier shall under no circumstances whatsoever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and


(b) the Supplier's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods.


10. FORCE MAJEURE

Force majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from a Force Majeure Event. If the period of delay or non-performance continues for 4 weeks, the party not affected may terminate this Contract by giving 7 days' written notice to the affected party.

11. GENERAL

11.1 Assignment and other dealings.

(a) The Supplier may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.


(b) The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Supplier.


11.2 Confidentiality.

(a) Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party or of any member of the group to which the other party belongs, except as permitted by clause 11.2(b). For the purposes of this clause, group means, in relation to a party, that party, any subsidiary or holding company from time to time of that party, and any subsidiary from time to time of a holding company of that party.


(b) Each party may disclose the other party's confidential information:


(i) to its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party's rights or carrying out its obligations under or in connection with this agreement. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party's confidential information comply with this clause 11.2; and


(ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.


(c) No party shall use any other party's confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with this agreement.



11.3 Entire agreement.

(a) This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.


(b) Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.


11.4 Variation. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

11.5 Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not:

(a) waive that or any other right or remedy; nor


(b) prevent or restrict the further exercise of that or any other right or remedy.


11.6 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

11.7 Notices.

(a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, commercial courier, or email.


(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 11.7(a); if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by email, one Business Day after transmission.


(c) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


11.8 Third party rights. No one other than a party to this Contract and their permitted assignees shall have any right to enforce any of its terms.

11.9 Credit. Credit terms granted by the Supplier to the Customer are strictly at the discretion of the Supplier and are subject to the Customer adhering to the terms of this Contract.

11.10 Returns

(a) Where the Goods comply with clause 5.1 but the Customer wishes to return the Goods to the Supplier (Returning Goods), the Supplier shall, and without prejudice to any of its rights under this Agreement, have sole discretion to accept or refuse the return of any Returning Goods.


(b) Where the Customer wishes to return the Returning Goods to the Supplier and obtain a refund or credit for Returning Goods under this clause 11.10, the Customer must:


(i) No later than 15 days from the date on the Supplier’s invoice relating to the Returning Goods, provide a written request in writing to the Supplier to return and obtain a refund or credit for Returning Goods;


(ii) Only where the Supplier provides a written acknowledgement to accept and inspect the Returning Goods, pay and arrange for delivery of the Returning Goods to the Supplier and to be received by the Supplier no later than 10 business days of the Supplier’s written acknowledgement under this clause ; and


(iii) Pay a return-fee of 20% of the price paid by the Customer for the Returning Goods.


(c) Risk in the Returning Goods shall remain with the Customer until the Supplier has inspected and accepted the Returned Goods by notifying the Customer in writing of its acceptance of the Returning Goods.


(d) Upon the acceptance of the Returned Goods under, the Supplier will arrange payment of the price paid by the Customer (less any unpaid charges under 11.10(b)(iii) and any other reasonable costs incurred by the Supplier to necessitate the return) in cash or, at the Supplier’s discretion, a credit note to the equivalent value.


(e) Where, following the Supplier’s inspection under 11.10(c), the Supplier rejects the Returned Goods, it shall notify the Customer of its decision ( without any obligation for an explanation), and the Customer shall arrange for collection of the Returned Goods at the Customer’s sole expense within 14 days of the Supplier’s notification of its rejection of the Returned Goods.


11.11 Suggested Retail Price. The Supplier shall provide the Customer with suggested retail prices for the resale of the Goods, however the Customer shall be free to set their own resale price.

11.12 Compliance. The Customer must comply with the applicable laws in the countries and regions where it does business including but not limited to the laws in relation to privacy and consumer protection.

11.13 Conflict. In the event of a conflict between these Conditions and the Order the provisions of the Order shall prevail.

11.14 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

11.15 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract or its subject matter or formation.

By placing an Order, you accept and agree to this Contract and confirm that you are the authorised signatory of the Customer and have the power and ability to enter into this Contract.

Customer:

Name of signatory:

Signature:

Date:

Upgrade Bikes Ltd
Units A&B Star Road
Partridge Green
West Sussex
RH13 8RA
sales@upgradebikes.co.uk
Tel: 01403 711 611

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